Shipping policy

At Lucy Rouge, we want every order to reach you safely and smoothly. Below is our shipping information, including available shipping methods, processing times, and important delivery details.

📦 Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

• Orders are processed Monday through Friday.
• Processing may take longer during holidays, promotions, or periods of high order volume.
• Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.

🚚 Shipping Options

We currently offer shipping within the United States.

Available shipping options and applicable fees will be displayed at checkout.

📍 Order Tracking

After your order leaves our facility, you’ll receive a tracking number by email.

Please allow approximately 24–48 hours for tracking information to become active after the carrier receives your package.

⏱️ Delivery Information

Delivery times may vary depending on your location, carrier conditions, weather, holidays, and other circumstances.

Please carefully review your shipping information before completing your order.

Lucy Rouge is not responsible for delays or delivery problems resulting from:

• Incorrect or incomplete shipping addresses
• Failed delivery attempts
• Carrier delays
• Severe weather
• Transportation interruptions
• Circumstances beyond our reasonable control

Once an order has entered the fulfillment process, we may be unable to change the shipping address.

🇺🇸 Shipping Area

At this time, Lucy Rouge ships within the United States only.

Some remote destinations may require additional delivery time or may be subject to carrier restrictions.

⚠️ Lost or Damaged Packages

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

For damaged shipments, please provide:

• Order number
• Tracking number
• Photos of the damaged package
• Photos of the shipping label
• Photos of the item and packaging

We’ll review the information and work with the shipping carrier when necessary.

📮 Undeliverable Packages

Packages may be returned to us if they are refused, unclaimed, or delivered to an incorrect address provided by the customer.

If a package needs to be shipped again, additional shipping charges may apply.

🏢 Business Address

Lucy Rouge
1718 N Beverly Glen Blvd
Los Angeles, CA 90077
United States

Business Address Only — Not a Return Address

Please do not send returns to this address unless our Customer Support team specifically provides written return instructions.

💌 Contact Us

For questions about shipping, delivery, or your order:

Email: contact@lucyrouge.com

Our Customer Support team typically responds within 24–48 business hours.