Refund policy

At Lucy Rouge, we want you to feel confident in every purchase. If your order isn’t quite right, we’re here to make the return process as simple and straightforward as possible.

🔄 Return Window

We accept eligible return requests within 30 days of the date your order is marked as delivered.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Remain in their original condition.
  • Have all original tags attached.
  • Include the original packaging when possible.
  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.

Items that do not meet these requirements may be refused.

🚫 Non-Returnable Items

For hygiene and safety reasons, certain products are not eligible for return, including:

  • Bodysuits
  • Swimwear without the original hygiene liner
  • Underwear and intimate apparel
  • Bras and shapewear
  • Earrings and selected accessories
  • Gift cards
  • Personalized or customized items
  • Final Sale or Clearance items
  • Items damaged through misuse, improper care, or normal wear

📩 How to Request a Return

Please contact us before sending any item back.

Email: contact@lucyrouge.com

Please include:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos if the item arrived damaged, defective, or incorrect

After your request is reviewed and approved, we will provide the appropriate return instructions and return address.

Unauthorized returns may not be accepted.

📦 Return Shipping

For returns that are not the result of an error on our part, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable.

We recommend using a tracked shipping service when returning your package. Lucy Rouge is not responsible for return packages that are lost or damaged while in transit.

⚠️ Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Clear photos of the item
  • Photos of the shipping label
  • Photos of the packaging, when applicable
  • A brief description of the issue

Once reviewed, we may offer a replacement, refund, or another appropriate solution.

💳 Refunds

After your return is received, the item will be inspected to confirm that it meets our return requirements.

Once approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to make the funds available.

🕐 Order Cancellation

If you need to cancel an order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has already shipped, cancellation may no longer be possible.

Cancellation Email: contact@lucyrouge.com

📮 Undeliverable or Refused Packages

If a package is returned because it was refused, unclaimed, or sent to an incorrect address provided by the customer, additional shipping or handling charges may apply.

Where applicable, these costs may be deducted from the refundable amount.

📍 Important Return Address Notice

Lucy Rouge

1718 N Beverly Glen Blvd
Los Angeles, CA 90077
United States

Business Address Only — Not a Return Address

Please do not send returns to this address unless our Customer Support team specifically instructs you to do so.

Contact us first to receive the correct return authorization, return instructions, and return address.

💌 Contact Us

Lucy Rouge Customer Support

Email: contact@lucyrouge.com

Our Customer Support team typically responds within 24–48 business hours and will be happy to assist with returns, refunds, and order-related questions.